Privacy Policy
Last updated: January 1, 2025
Shop1 ("we", "our", or "us") operates the Shop1 dealership management platform accessible at app.shop1.co and this marketing website at shop1.co. This Privacy Policy explains how we collect, use, disclose, and protect information about you when you use our services.
1. Information We Collect
Account and Dealer Information: When you create an account or register a dealership, we collect your name, email address, business name, address, phone number, and billing information.
Business Data You Enter: Shop1 stores the data you input into the platform, including customer records, work orders, invoices, parts inventory, unit records, and employee information. This data belongs to you and is held on your behalf.
Usage Data: We automatically collect information about how you use the platform, including pages visited, features used, browser type, IP address, and timestamps. This helps us improve the service.
Communications: If you contact us by email or through the contact form, we retain those communications to respond to you and improve our support.
2. How We Use Your Information
- To provide, operate, and improve the Shop1 platform
- To authenticate you and maintain the security of your account
- To process billing and send receipts
- To send service announcements, updates, and support messages
- To respond to inquiries and provide customer support
- To analyze usage patterns and improve features
- To comply with legal obligations
We do not sell your personal information or your business data to third parties. We do not use your customer records to target advertising.
3. Data Sharing and Disclosure
We may share information with:
- Service Providers: Trusted third-party vendors that help us operate the platform (hosting, email delivery, payment processing). These vendors are contractually required to protect your data and may not use it for any other purpose.
- Legal Compliance: When required by law, court order, or government authority, we may disclose information as necessary.
- Business Transfers: If Shop1 is acquired or merges with another company, your information may be transferred as part of that transaction. We will notify you before that occurs.
4. Data Retention
We retain your account and business data for the duration of your subscription and for a reasonable period afterward to allow you to retrieve your data. You may request deletion of your account and data at any time by contacting us. Some data may be retained longer where required by law.
5. Security
We implement industry-standard technical and organizational measures to protect your data, including HTTPS encryption, access controls, role-based permissions, and regular security reviews. No system is perfectly secure, and we cannot guarantee absolute security, but we take reasonable precautions to protect your information.
6. Your Rights
Depending on your location, you may have the right to:
- Access a copy of the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your personal information
- Object to or restrict certain processing of your data
- Data portability — receive your data in a machine-readable format
To exercise any of these rights, contact us at hello@shop1.co.
7. Cookies
The Shop1 application uses cookies and session storage strictly for authentication and functionality. We do not use advertising cookies or third-party tracking cookies on the application. This marketing website may use basic analytics cookies to understand visitor traffic.
8. Children's Privacy
Shop1 is a business-to-business service not directed at children. We do not knowingly collect personal information from anyone under the age of 16.
9. Changes to This Policy
We may update this Privacy Policy periodically. We will notify registered users of material changes by email or by posting a notice in the application. Your continued use of Shop1 after changes are posted constitutes your acceptance of the updated policy.
10. Contact Us
If you have any questions about this Privacy Policy, please contact us:
Shop1
Email: hello@shop1.co
Website: shop1.co/contact